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How to track your Shopify NPS Score
Set up your NPS survey tool in less than 2 minutes You already know there are so many E-commerce metrics to track. But NPS scores are one of the most important. Nay, it may just be the most important. Because NPS Scores are so significant, we thought it was worth talking about how you can…
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Download free library of survey questions developed by leading brands and DTC experts.
We’ve created a library of questions designed by e-commerce experts and leading D2C brands to help you understand your customers better.You can either download all questions as a XLSX file to use in Excel or create a free surveyfox account to start collecting responses.
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What are customer satisfaction surveys and why are they important?
The number of online retailers worldwide increased dramatically in 2020. The pandemic forced businesses to adjust and get online. With more online retailers available it’s becoming a fiercely competitive area. Customer satisfaction (CSAT) is one important area that can make your online retail business stand out from the crowd. And a good CSAT Score can…